Attitudes for Service
Your customers reevaluate their purchasing decisions every day, and every customer service interaction may bias them toward staying with your company, or moving away from it. Long-term customer satisfaction is built through serial expressions of helpfulness, respect, and genuine interest. Exceptional service drives customer loyalty and creates clients who will be champions for your organization, while service mishaps and perceived slights may result in a bad customer experience or worse – a lost customer.
This course teaches you to become completely responsible for the attitude you convey every time you come into contact with your customer.
|
United States
|
Online
|
Thursday, June 07, 2012
|
Details
|
Register
|
|
United States
|
Online
|
Wednesday, July 11, 2012
|
Details
|
Register
|
|
United States
|
Online
|
Tuesday, August 14, 2012
|
Details
|
Register
|
Who Should Attend
Customer Service, sales representatives, customer and technical support teams, receptionists, and accounts payable personnel. This course is ideal for any client-facing employee.
Outline
After this seminar, you will be able to:
• Assess customer service attitudes to set goals for improvement
• Incorporate the four drivers of exceptional customer service to build customer relationships
• Apply attitude control principles to manage your own attitudes
• Use conversational language to keep interactions cordial and professional
Attitudes for Service: LIVE ONLINE Training
_______________________________________________________________________________
This program is one of the most engaging interactive Live Online courses available today. Trainers involve you from the moment the class begins, and keep you involved, collaborating, practicing and learning as if you were in a physical classroom.
This is NOT webinar but a LIVE ONLINE learning forum facilitated by Dale Carnegie certified trainers using our effective, time-honored techniques.
Credits
Accreditations
3 PDU's - 3 hours